Frequently Asked Questions
Find quick answers to your questions about eufy smart home products, shipping, and support.
What is the standard shipping time for eufy products?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the United States.
Do eufy security cameras require a monthly subscription?
No, one of the core benefits of eufy Security is that most of our products offer local storage options, allowing you to secure your home without mandatory monthly fees or hidden costs.
What is your return policy?
We offer a 30-day money-back guarantee for any reason. If you are not satisfied with your purchase, you can return the undamaged product and packaging within 30 days of purchase for a full refund.
How long is the warranty period for eufy electronics?
Most eufy products, including our RoboVacs and Security systems, come with a 12-month limited warranty that covers any manufacturing defects in materials and workmanship.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and financing options through Klarna or Affirm for eligible purchases.
Are eufy smart home devices compatible with Apple HomeKit, Alexa, and Google Assistant?
Many of our products are compatible with Amazon Alexa and Google Assistant. Specific models, such as certain eufyCams, also support Apple HomeKit. Please check the product specifications page for individual compatibility details.