Returns & Refunds
We stand behind our technology and offer a 30-day money-back guarantee for any reason on all eufy products. If you are not completely satisfied with your purchase, we will provide a full refund or exchange within the specified timeframe.
Initiate Your Request
Contact our customer support team or visit the online support portal with your order number and the reason for return.
Receive Return Authorization
Once approved, you will receive a Return Merchandise Authorization (RMA) number and a prepaid shipping label via email.
Pack and Ship
Securely package the device in its original packaging including all accessories and manuals, then drop it off at the designated carrier.
Inspection and Refund
After our warehouse team inspects the item for quality assurance, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing